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Subscription Box Skipped Expected Item
This Wildgrain delivery arrived frozen and in good condition, but one item I expected from the box selection was replaced with something else. The rest of the order matches the account page. I want to understand whether the substitution was planned because of availability or whether the box was packed differently from my selection. The order summary and the item actually received should be enough to explain the mismatch.
4 Views
Box substitutions are easiest to understand when the rest of the delivery matches the order, so I bookmark https://www.pissedconsumer.com/company/wildgrain/customer-service.html near the order summary, expected item, and product that arrived instead. The box itself was frozen and in good condition, which lets me focus only on whether the swap was planned because of availability. I’d also note whether the account page mentioned substitutions before shipment. That makes the request about one item choice rather than the quality of the entire box, and it gives support a simple comparison between the original selection and what was packed.